ISSUES & NEEDS OF SURVIVORS

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Hands holding cell phone — Types of Crime

This section includes contacts and information specific to types of crime.

GENERAL NOTES

Please refer to immediate practical matters for additional urgent needs and concerns. This section gives a quick overview of specific types of crimes or incidents that you may have experienced. At the end of each section is a list of related resources under Agencies involved.

Contact info for agencies involved is in RESOURCES.

Homicide

Homicide Detectives go to all scenes of homicide, suicide and unexplained deaths. They will typically make one family member/friend their main contact person for the investigation.

Role of Coroner

Investigators from the Coroner’s Office go to the scene of all homicides.

The Coroner’s office will keep in evidence whatever property is on the deceased (clothing, jewelry, etc.), so you will need to check with them for any valuables.

The body should not be moved by anyone but the Coroner (for integrity of the crime scene), and they take possession of the body.
The Coroner’s office will notify the next of kin, and provide a photo for identification of the deceased, so the actual body is not viewed – and for this, try to have a support person with you. There are instances where identification may be needed, and families/friends can provide pictures of the decedent’s (person who died) tattoos or scars.
An autopsy is required by law for all homicides. The coroner and team of pathologists make the final determination of cause of death.
Every homicide will have drug testing done at a national lab, which takes about 6 weeks.
The Coroner’s Office issues death certificates; it will likely take a minimum of 6 weeks to do required drug testing, and may be delayed due to investigations and autopsy findings.
If you need a preliminary death certificate for matters involving the decedent’s insurance or estate, you can request one from the Coroner’s office. The funeral home can assist with getting a death certificate.
After the autopsy, the Coroner releases the body to the funeral home or to the morgue.

Wills/estates

An executor represents the decedent’s estate, in a process called a succession. An estate of less than $125,000 typically doesn’t need succession. Louisiana is a community property state, which can impact this process. You may want to find legal guidance [See Civil Legal Matters].

Funeral and life insurance may cover some costs
If qualified, Crime Victims Reparations (CVR) helps with funeral costs up to $6,500 (if the crime happened before May 1, 2023, it allows up to $5,000). You will only be reimbursed for money spent directly (they will not pay back money that insurance has paid) [See our Crime Victim Reparations Guide].

Funeral Information

The LA State Board of Embalmers & Funeral Directors provides consumer rights and guidance to help you through this process.

Website: https://www.lsbefd.state.la.us/

Funerals are shockingly expensive, and unfortunately sometimes people try to take advantage of families during this stressful and traumatic time. Note that funeral homes are required to give you a list of all the costs involved - the only costs that are not negotiable are administrative costs.

It is recommended you ask your NOPD Victim/Witness Advocate for funeral home suggestions; you can also reach out to the local nonprofit S ilenceIsViolence.
Most funeral homes will require payment upfront (most do not offer payment plans, but ask if they offer reduced rates). Due to the high costs of funerals, it is common for 2 or 3-week delays between the death and funeral.

Other options are to have the body of the deceased embalmed and dressed for an open-casket funeral, and then to proceed with cremation rather than burial (which is more expensive). Ashes can be stored at a mausoleum, at the home of a family member, or scattered at a place where a loved one enjoyed spending time. A memorial service may be held if the body is not present, for whatever reason.

If you have safety or retaliation concerns that may arise around the funeral, please speak to your NOPD Victim/Witness Advocate or Detective, a pastor, or community leader [See Community Assistance for other violence reduction groups].

If you decide to write an obituary, you could consider if you want monetary donations made to a charity or organization. For example, one woman asked people to help contribute to restoring a playground her son played in.

Agencies involved

NOPD; Orleans District Attorney’s Office DA (after arrest); Coroner’s Office; Orleans Parish Sheriff’s Office OPSO (if accused is jailed); Federal agencies (some cases); Civil lawyers (wills, lawsuits, etc.) see Legal Assistance; Docket Master (to track an Orleans criminal court case) and LA Vine (to sign up for victim notifications of custody status); SilenceIsViolence (support groups/services, all types of violence with focus on gun violence); UMC Trauma Recovery Center (support groups, all types of violence); LSR (support groups, all types of violence); NOPD Chaplains (Baptist Community Ministries, works with NOPD); Crime Victims Reparations (CVR) (victim-survivor compensation)

Armed Robbery

Detectives from the district where the crime happened will investigate.

You may take detailed notes or documentation of what you remember, like: distinguishing characteristics of the suspect (tattoos, hairstyle, clothing), their direction of flight, or any items that are not yours that may have been left behind.

If you’ve had your phone stolen, you can see if location tracking is enabled, and check for any unusual charges on your stolen credit cards (and cancel all stolen debit or credit cards).
You can communicate this information to the Detective in your case. Again, remember that any notes must be shared with the defense during discovery (if you refer to them during the prosecution/trial process). It is important to understand that anything you share with the ADA (Assistant District Attorney) regarding your case is shared with the Defense.
List stolen items. See if you have any photos or receipts for them.

Agencies involved

NOPD; Orleans District Attorney’s Office DA (after arrest); Orleans Parish Sheriff’s Office OPSO (if accused is jailed); Federal agencies (some cases); Docket Master (to track an Orleans criminal court case) and LA Vine (to sign up for victim notifications of custody status); UMC Trauma Recovery Center (support groups, all types of violence); LSR (support groups, all types of violence); Crime Victims Reparations (CVR) (victim-survivor compensation)

Carjacking

Detectives from the district where the crime happened will investigate.

Some carjackings are very violent and result in hospitalization; such a crime may involve a charge of aggravated battery or even homicide.

You may take notes regarding whatever details you recall, even if there was no physical injury (see notes above in Armed Robbery) and share with your detective.
Contact your auto insurance company about your coverage.
If you paid out-of-pocket fees to recover your stolen vehicle from a tow company in Orleans Parish, you may be eligible for reimbursement from the City of New Orleans using this form:
https://nola.gov/nopd/towed-stolen-vehicle-reimbursement/
Include the item number if your case was reported to the NOPD, but this is not required). As of September 2022, the City of New Orleans should pay for these costs directly. This not only applies to carjacking (where a victim is on scene when the car is stolen) but also vehicular theft (a car is stolen but no one is present).

Agencies involved

NOPD; Orleans District Attorney’s Office DA (after arrest); Orleans Parish Sheriff’s Office OPSO (if accused is jailed); Federal agencies (some cases); Docket Master (to track an Orleans criminal court case) and LA Vine (to sign up for victim notifications of custody status); UMC Trauma Recovery Center (physical trauma, support groups); Louisiana Survivors for Reform LSR (support groups, all types of violence); Crime Victims Reparations (CVR) (victim-survivor compensation

Sexual Assault or Rape

If a sexual assault/rape is reported to NOPD, Detectives from the Special Victims Section will investigate.

This is a wide-ranging issue that might overlap with domestic violence, intimate partner violence, child abuse, trafficking, rape (completed and/or attempted) by either acquaintances or strangers, as well as physical abuse, and/or homicide. For potential additional legal issues, see Domestic Violence/Intimate Partner Violence notes (next section). LAFASA has a list of accredited sexual assault centers in each parish:

https://www.lafasa.org/crisis-centers

Medical Issues

It is very important to get medical care as soon as possible. A survivor may have suffered serious injuries, even if not visible right away. Strangulation in particular can cause hidden injuries.

A survivor should, where possible, avoid washing or douching, or even changing out of their clothes, before the SANE exam.

SANE nurses are registered nurses specially trained to take care of sexual assault survivors and are at certain hospitals. Note that while you can go to any hospital, only certain locations have SANE nurses on staff. In Orleans Parish, victims aged 15 and older can be seen at University Medical Center (UMC). Another available option is the Hope Clinic within the New Orleans Family Justice Center (Mon-Fri, 8 am to 4 pm), and ask for the forensic nurse. In Jefferson Parish, it is Tulane Lakeside Hospital.

If you choose to obtain a sexual assault exam (also called a forensic medical exam or FME), you will not be charged for it.
Victim-survivors 18 years and older should remember that even if they do have a full exam and an evidence kit is completed, they are not obligated to make a police report, per state law.
You can have anyone in the room with you that you want; this is a state law. Also, a medical advocate can be requested to be present (from STAR or NOFJC).
Hospitals are required to offer you emergency contraception (“Plan B”). This is time-sensitive and must be done ASAP.
If you believe you are at risk for HIV, hospitals are also required to test and offer you medications to prevent HIV. This is also time-sensitive and must be done within 3 days of the assault.
If you don’t report to law enforcement, you can still receive care and advocacy services from NOFJC, STAR, or METRO (local advocacy groups), no matter how long it’s been since you were sexually assaulted, or if you don’t want an exam, and/or never reported to the police in the past.
You can track your Sexual Assault Kit (SAK) through this portal: https://sakt.louisiana.gov/ if you enter in the tracking number provided to you on your Survivor Card (which you should have been given after your exam, if your exam was after July 1, 2024). Note, only kits collected after July 1, 2024 are trackable (to our knowledge).

Children (17 and younger) in Orleans Parish can go to the Children’s Hospital’s Audrey Hepburn Care Center 24/7, or in Jefferson Parish, they can go to Children’s Advocacy Center in Gretna - both of these locations have SANE nurses. To look for other Children’s Advocacy Centers near you, visit https://lacacs.org/ for locations throughout the state.

Mandatory reporting

Most trained and licensed service providers are required by state law to report abuse. In general, this covers children (17 and younger), people of any age with a disability, and elderly people. This is intended to keep people safe and enable them to receive care and services. Service providers are supposed to tell you this upfront.

Depending on the circumstances, these reports can be made to local police, medical providers, the Department of Children and Family Services (DCFS), and adult or elderly protective services (these are state agencies). If a report is made, you can expect to hear from the agency at some point.

Support through Investigation and Prosecution

The Special Victims Section of the NOPD handles all sexual assault cases, and a detective will be assigned to your case. If you report a sexual assault to police, you can request a Social Worker or Victim/Witness Advocate from NOPD.

If an arrest is made and your case is referred to the DA’s office for prosecution, an Assistant District Attorney (ADA) will be assigned to your case. At this time, you can request a DA Victim/Witness Advocate be assigned to you for this part of the process.

The DA’s SAKI Unit (Sexual Assault Kit Initiative) handles cases that are solved by DNA results (sometimes called CODIS hits) and also works on cold cases. If you would like the unit to look into a cold case sexual assault, you can email saki@orleansda.com.

If your case is being investigated by NOPD, contact your Victim/Witness Advocate if you have difficulty reaching your detective or want a status update. If your case has been referred to the DA for prosecution, you can contact your Victim/Witness Advocate there for updates.

Sexual assault survivors can request a free legal advocate from Sexual Trauma Awareness and Response (STAR) or the New Orleans Family Justice Center (NOFJC). This person can help you understand the investigation and prosecution process and advocate on your behalf with either the NOPD or the DA’s office on items related to your case. They act as your own independent advocate, while your Assistant District Attorney (ADA) assigned to your case is working on behalf of the state. NOFJC and STAR can also provide civil legal assistance.

See the College & School Campus Crimes section for additional options for reporting sexual violence, including through your college or university’s Title IX office.

Agencies involved

NOPD Special Victims; Orleans District Attorney’s Office DA (after arrest); Orleans Parish Sheriff’s Office OPSO (if accused is jailed); Federal agencies (some cases); Docket Master (to track an Orleans criminal court case) and LA Vine (to sign up for victim notifications of custody status); Crime Victims Reparations (CVR) (victim-survivor compensation)

Forensic medical exams (to get a sexual assault/rape kit): NOFJC Hope Clinic, UMC, Tulane Lakeside, Children’s Hospital, Children’s Advocacy Centers

General support: New Orleans Family Justice Center NOFJC; Sexual Trauma Awareness and Response STAR; Metro Centers for Community Advocacy METRO; Louisiana Foundation Against Sexual Assault LAFASA (statewide organization where you can look for help in your area); LSR (support groups, all types of violence); UMC Trauma Recovery Center (support groups, all types of violence); SLLS (civil legal aid); Rape Abuse and Incest National Network RAINN; StrongHearts (for AIAN individuals, national helpline); VIET (Vietnamese Initiatives, local); Title IX (see College & School Campus Crimes section below); Beyond Harm (restorative approaches and counseling, focused on the person who caused the harm)

For housing/relocation assistance, see our Housing section in RESOURCES

For information on address confidentiality, visit our guide to Louisiana’s Address Confidentiality Program (ACP)

Domestic or Intimate Partner Violence (DV or IPV)

Refer to Sexual Assault/Rape section (above) for information on medical care, SANE nurses, Mandatory Reporting, forensic medical exams, victim witness advocacy, and legal advocacy.

Legal Issues:

Specific legal needs may involve: Restraining or protective order or stay away order; Child custody; Divorce/ Separation. There is affordable/free legal help for both civil and criminal legal matters. The NOFJC (Mary Claire’s Place, formerly Crescent House), Project Save, and Tulane Domestic Violence Law Clinic are a few agencies who offer such help [See Civil Legal and Criminal Legal Matters].

Consider working with a trained advocate (from organizations such as the New Orleans Family Justice Center NOFJC, Sexual Trauma Awareness and Response STAR, or Metro Centers for Community Advocacy METRO) to create a safety plan and danger assessment (NOFJC will do one at your intake session). This might include: informing trusted friends/ family/ neighbors/ workmates/ school; having check-in times; documenting evidence of abuse; having extra keys; gathering important documents (or copies) and keeping them in a safe place; having an emergency bag with essentials, medications, and cash. See more information at: https://lcadv.org/safety-planning/.

It is helpful to consult with a victim advocate through an advocacy group like NOFJC, STAR, a medical facility, or a trained attorney who can walk you through this legal process safely, including notifications to employers and/or schools.

A restraining/protective order has various time lengths, depending on the circumstances. It means the abuser cannot contact you at all; they may have to pay temporary child support and/or may have to stay away from children or have supervised visits; may be liable for other payments; may have to relinquish firearms and/or attend a treatment program, etc. Consult with an attorney for more information and assistance. NOFJC and/or STAR can help you with this as well.

Under Gwen’s Law, if someone is arrested for violation of a protective order, domestic abuse, battery, stalking, or another felony offense involving the use of a deadly weapon or force, they have to go before a judge for a hearing to have their bail set.

A DV/IPV victim can request a landlord to release them early from a lease but must have proof of DV happening in the past 30 days, via a restraining order or certification (you can get legal help from NOFJC, or through SLLS, see Legal Assistance starting on page 53).

Personal safety considerations are important [See Immediate Practical Matters]. If you use the internet, remember to clean your internet search history. Refer to the National Network to End Domestic Violence (NNEDV)’s guide for more details: https://www.techsafety.org/resources-survivors

Children: Ask a professional for helpful tips - this might include: Let people know children can only leave with designated people; show kids how to use 911 and alert schools involved. Consult with Children’s Advocacy Centers for comprehensive assistance [See RESOURCES].

Agencies involved

Forensic medical exams (to get a sexual assault/rape kit): NOFJC Hope Clinic, UMC, Tulane Lakeside, Children’s Hospital, Children’s Advocacy Centers

Legal assistance: NOFJC (Mary Claire’s Place, formerly Crescent House), Project Save, Tulane Domestic Violence Law Clinic; SLLS (civil legal aid)

General support: New Orleans Family Justice Center NOFJC; Sexual Trauma Awareness and Response STAR; Metro Centers for Community Advocacy METRO; Arin’s Nesting Place (New Orleans area organization helping victim-survivors of domestic violence); SilenceIsViolence (support groups/services, all types of violence with focus on gun violence); LSR (support groups, all types of violence); UMC Trauma Recovery Center (support groups, all types of violence); StrongHearts (for AIAN individuals, national helpline); VIET (Vietnamese Initiatives, local); Title IX (see College & School Campus Crimes section below); Beyond Harm (restorative approaches and counseling, focused on the person who caused the harm)

For housing/relocation assistance, see our Housing section in RESOURCES

For information on address confidentiality, visit our guide to Louisiana’s Address Confidentiality Program (ACP)

Stalking

Stalking involves a pattern of behavior (often unpredictable) causing a reasonable person to fear for their safety or the safety of others; or from actions that create substantial emotional distress, such as unwanted contact, monitoring, property damage, threats, etc.

Because the conditions of stalking incidents can vary so widely, contact trained advocacy groups (e.g. NOFJC, STAR, SPARC, RAINN) for more specific information based upon your own circumstances.
Call 911 if you feel you are in immediate danger.
Work with a trained advocate (e.g. STAR, NOFJC) to create a safety plan. They can also help you with filing protection orders if needed (See previous sections focused on Sexual Assault and DV/IPV).
Be aware of technological stalking, and get assistance to secure your personal devices. Refer to the National Network to End Domestic Violence (NNEDV)’s guide to tech safety for survivors: https://www.techsafety.org/resources-survivors
You can go to the SPARC website and anonymously complete their Stalking & Harassment Assessment & Risk Profile (SHARP); they also list other resources and info.

Agencies involved

Legal assistance: NOFJC (Mary Claire’s Place, formerly Crescent House), Project Save, Tulane Domestic Violence Law Clinic; SLLS (civil legal aid)

For housing/relocation assistance, see our Housing section in RESOURCES

For information on address confidentiality, visit our guide to Louisiana’s Address Confidentiality Program (ACP)

Child Abuse

Detectives from NOPD’s Special Victims Section will investigate.

This vulnerable population can be crime victims, either repeatedly or by an isolated event. This may be hard to determine if a child is too afraid to share what is happening, or doesn’t understand what has happened. The age of the child also affects different responses, as does exposure to violence, and many other factors.

Try to get them (and family members) professional and behavioral assistance ASAP.
See our mental health issues children face [See Helping Children Cope], and Mandatory Reporting and Medical matters [See Sexual Assault section above].
The DA has a Children’s Advocate for child victims.
To learn more about childhood trauma visit the National Child Traumatic Stress Network: https://www.nctsn.org/
Guns are the leading cause of death in America. Request a free gun lock here (only in Orleans Parish).

Agencies involved

Forensic medical exams (to get a sexual assault/rape kit for a child): Children’s Hospital, Children’s Advocacy Centers

General support: Department of Child and Family Services (link to report abuse); Children’s Hospital; Children’s Advocacy Centers; Children’s Bureau; New Orleans Family Justice Center NOFJC; Sexual Trauma Awareness and Response STAR (if sexual abuse)

Elder Abuse

It may include physical, sexual and psychological abuse, neglect and abandonment, as well as financial exploitation. The setting may be in homes, nursing homes, or assisted living facilities, and can involve family members, caregivers, family and friends, or strangers. Some indications are unexplained bruises, fractures, burns, fearfulness.

Helpful resources throughout Louisiana are listed (per state) at the Department of Justice Elder Justice Initiative: https://www.justice.gov/elderjustice.

Agencies involved

General support: LA Elderly Protective Services (60+): 1 (833) 577-6532 or (225) 342-0144 (may need to leave message); Louisiana Office of Aging and Adult Services (Dept of Health) helpline: 1 (866) 758-5035; NOAGE (support for older LGBTQ+ adults in New Orleans area)

Human Trafficking

Human trafficking is a federal crime that occurs when someone is exploited for profit via labor services or commercial sex, using “force, fraud or coercion” (FBI definition).

Survivors of human trafficking are often subjected to threats and/or harm; withholding of money; no access to identity documents; being constantly monitored — they are often afraid to ask for help. You can put yourself in danger if you confront a possible trafficker, so if you suspect trafficking, it’s a good idea to call one of the agencies listed below, or 911.

The federal Blue Campaign lists common signs of trafficking: www.dhs.gov/blue-campaign/indicators-human-trafficking.

Agencies involved

Hotlines: National Human Trafficking hotline: 1 (888) 373-7888 or text BeFree: 233733 (Text “HELP” or “INFO”); Blue Campaign Tip Line: 1 (866) 347-2423; National Center for Missing & Exploited Children: 1 (800) 843-5678

Forensic medical exams (to get a sexual assault/rape kit): NOFJC Hope Clinic, UMC, Tulane Lakeside, Children’s Hospital, Children’s Advocacy Centers

Legal assistance: NOFJC (Mary Claire’s Place, formerly Crescent House), Project Save, Tulane Domestic Violence Law Clinic; SLLS (civil legal aid)

General Support: New Orleans Family Justice Center NOFJC; Sexual Trauma Awareness and Response STAR; Metro Centers for Community Advocacy METRO; Greater New Orleans Human Trafficking Task Force GNOHTTF; Eden Centers for Hope and Healing

For housing/relocation assistance, see our Housing section in RESOURCES

For information on address confidentiality, visit our guide to Louisiana’s Address Confidentiality Program (ACP)

College & School Campus Crimes

Title IX (9) is a federal law that requires all colleges and schools that receive federal funding to protect students, faculty and staff from sex-based discrimination (including sexual harassment or violence).

Each campus has a Title IX Coordinator to whom incidents are reported. Each school must adopt, publish and distribute a policy against discrimination, including what the grievance procedures involve, general disciplinary actions, and assist with reporting and follow-up. Some institutions are more intensive in the support they offer, like including school-appointed peers and hotlines.

If the complaint process is completed and you have additional issues on how the institution has handled it, you have 60 days to file a complaint with the US Department of Education, Office for Civil Rights (OCR), although they may defer and agree with the previous decision reached; they will also not handle cases that are still in process at the school or college.

Agencies involved

Refer to applicable Types of Crime sections above for local resources including law enforcement contacts; Visit your school’s website for Title IX contact information (must be listed by law); For information on filing a Title IX complaint, visit the Office of Civil Rights (OCR) at 1 (800) 421-3481, Email: ocr@ed.gov. Refer to the LA Mental Health Resource Toolkit for a list of college and university support services and Know Your IX (national organization).

Hate Crimes

A hate crime is motivated by prejudice, where the crime is motivated by bias against the victim’s “actual or perceived race, age, gender, religion, color, creed, disability, sexual orientation, national origin, or ancestry” or because of actual or perceived membership/employment as a “law enforcement officer, firefighter, or emergency medical services personnel” (LA RS 14:107.2). It can take many forms including physical assault, verbal abuse, criminal damage, abusive gestures, or offensive graffiti, etc.

Available online resources for LGBTQIA+ survivors of violence:

The United States Department of Justice: https://www.justice.gov/hatecrimes

The Human Rights Campaign: https://www.hrc.org/resources/hate-crimes

FORGE: https://forge-forward.org/resources/anti-violence/

Agencies involved: Refer to applicable Types of Crime sections above for local resources including law enforcement contacts; to reach NOPD’s LGBTQ Liaisons Officer Harper: SRHarper@nola.gov; to report a hate crime: FBI 1 (800) CALL-FBI, or https://tips.fbi.gov/; House of Tulip (New Orleans collective helping trans and gender non-conforming persons find housing); LA Trans Advocates; The Trevor Project; Human Rights Campaign; Forge Forward; PFLAG; NOAGE; Vayla (confidentially report New Orleans area anti-Asian hate crimes)

In Custody Crimes

Violence can occur between incarcerated person(s), committed by correctional staff, or directed against staff by incarcerated person(s). Violence can be physical in nature but can also include sexual violence. Such violence is often connected with previously unaddressed traumas even before incarceration, and the many stressors when inside.

In many cases when an incarcerated person commits a serious crime while in prison, they will be faced with new criminal charges. In these situations, the individual would be subject to a new trial. In-custody deaths caused by homicide, suicide, and especially drug/alcohol intoxication, have also been rising dramatically over the past decade (per the Bureau of Justice Statistics, 2018).

Agencies involved: Dept of Corrections; Orleans District Attorney’s Office DA (after arrest); Orleans Parish Sheriff’s Office OPSO; FBI (guard on inmate crimes); Coroner’s Office (if there is a death)

In Orleans Parish Prison: To report abuse and sexual assaults: 1-844-201-4312 or (504) 717-2279;

General support: Voice of the Experienced V.O.T.E.; Promise of Justice Initiative (PJI); Daughters Beyond Incarceration; Operation Restoration

Fatal Drug Overdoses

(not a crime, but sometimes associated with criminal charges)

In recent years, U.S. drug overdose deaths have increased to historic levels, surpassing 100,000 overdoses in 2021. Many of these deaths involve fentanyl, a synthetic opioid frequently mixed into street drugs.

In 2021, the Orleans Parish Coroner reported to the New Orleans City Council that there were 492 accidental drug-related deaths, which was twice the homicide rate. Of these victims, 94% tested positive for fentanyl and about 60% involved cocaine

[Source: 2021 Coroner’s Report on Accidental Drug-Related Deaths in New Orleans, neworleanscoroner.com].

Decades of criminalization of drug use have led to stigma and the fear of prosecution among drug users. Often, in the event of an overdose, bystanders may choose to leave the scene due to past negative interactions with first responders.

Louisiana’s Good Samaritan Law was recently changed to offer more protections to those at the scene of an overdose to encourage individuals to provide life-saving aid, including calling first responders.

There are 4 Fire Stations across New Orleans that provide free Narcan, which can sometimes reverse opioid overdoses, without any questions asked.

Call first to check they have supplies available
To reach each fire station call: (504) 658-4700
Locations: 2920 Magazine St / 317 Decatur St / 5401 Read Blvd / 2500 General DeGaulle Dr
If you see an unresponsive person, call 911 or get professional help
For those struggling with substance use, go to https://vialink.org/or call 2-1-1

Agencies involved: NOPD (could be various departments involved); Coroner’s Office; Orleans District Attorney’s Office DA (if there is an arrest); Possible federal agencies including DEA, FBI, US Attorney (some cases); NO Health Dept.

Suicide

(not a crime, but sometimes associated with criminal charges)

Suicide, while not a crime, involves many of the same issues and concerns included in other areas of this book.

Call 988 for their Suicide and Crisis Lifeline

If you, or someone you love, seems to suffer with suicidal ideation (thoughts of ending your life), please get psychological assistance and call a hotline (or 988).

There are grief support groups specifically dealing with this [See Support Groups].

Make sure any guns are safely locked away. https://preventfirearmsuicide.efsgv.org/states/louisiana/

Agencies involved: NOPD; Coroner’s Office; Call 988 or 1 (800) 273-TALK [8255]; Text “strength” to 741741; or visit the website https://988lifeline.org/; Survivors of Suicide Loss; The Trevor Project

Image of rocks with a single question mark painted on one of the rocks — Immediate Practical Matters

Immediately after a violent crime, many people are in shock. This section describes some things you, your family, or friends may face after violence.

STAY SOMEWHERE SAFE

Given how devastated and vulnerable you will be feeling, try to be with people who are caring.

If the suspect is still at large, consider staying with people who offer safe shelter.
If the crime happened where you live, you will need to stay somewhere else.

A safety assessment will be made by law enforcement to ensure your safety and that of witnesses.

Also be sure to secure the crime scene, if necessary. The NOPD can advise you on how to do this.

IMMEDIATE CRIME VICTIM/SURVIVOR NEEDS

If you are a crime victim/survivor with medical needs, the emergency medical personnel will have taken you to a hospital for treatment.

If you are in need of medical attention and not taken by ambulance, University Medical Center (UMC) in New Orleans offers forensic medical examinations.

After a crime is reported, the NOPD Victim Witness Assistance unit should contact you – they are familiar with the various needs you will face, so let them help you. They can help with relevant referrals.

For sexual assault and rape cases, a Sexual Assault Nurse Examiner [SANE] will gently guide you through an exam, although this is voluntary. Social workers are available any time afterwards.

For domestic violence cases, after treatment, a counselor and specially trained NOPD detectives will talk to you when you are able. See the Resources for organizations who specialize in such assistance, such as the NOFJC and STAR. [See Resources]

IDENTIFYING THE BODY/ AUTOPSY & CORONER

District NOPD investigators will often handle initial scenes, but detectives go to all homicide and suicide cases, as well as any unclassified deaths (where there is nothing obvious to explain the cause).

When it is clear a crime has caused the death, the body cannot be moved from where it is found without permission from the Coroner. Typically, detectives do not touch a body at the crime scene, but will attend the victim’s autopsy at the Coroner’s office. Police and Coroners will be inspecting the body for clues that might be critical.

An autopsy is required by law for all these kinds of cases, and will be conducted to determine what internal and external injuries caused death. Wounds and injuries may be photographed and marked on a diagram. These will be used in a trial.

The Coroner makes the final determination of the cause of death, which will be used for any court issues.
The body will be picked up from the Coroner’s office by your funeral home, or taken to the morgue.
The Coroner’s office provides a photo for identification of the deceased so the actual body is not viewed – and for this, try to have a support person with you.

EMERGENCY AWARD

You may be eligible for an emergency award from the state of up to $1000, if you qualify for the required guidelines. The money should be distributed quickly.

The LCLE (Louisiana Commission on Law Enforcement) manages the state's Crime Victims Reparations Program, which can reimburse a number of expenses due to violent crime (now including relocation).
Forms need to be filled in on a timely basis, and are assessed on a case-by-case basis. Forms are available from your Sheriff’s office, or from NOPD and DA Victim Witness Advocates, all of whom can help you complete them. Visit our guide to CVR for more information.

GET A SUPPORT SYSTEM GOING

You will likely not feel up to doing much, so let friends help. Make a list of people to contact with the news. Ask others to make some calls, or get a round robin of calls going with a group.

Try to speak calmly and slowly, telling the people who most need to know the news, and use simple terms. Tell them to sit down. Give as many details as you think are appropriate for each person. Ask if they can get a friend to be there for them too.

To share important information with friends and family, you (or a trusted friend) can send group texts, group emails, or create a private group on Facebook, but take care not to release sensitive information.

If you need to meet with anyone official (detectives, Coroners, etc.), ask a friend to go along. Ask them to take notes of anything important that is said, and transfer or cut and paste the notes into a notebook. Or keep notes in your smartphone, if you have one.

Ask someone you can trust to act as a medical advocate (in the event of physical injuries), to assist in making medical decisions and with any health insurance issues, such as obtaining pre-approvals, especially if there are multiple serious injuries, or seeing if a case manager can be assigned with your insurance company (if applicable).

If friends ask what they can do, these are some other areas where they could help:

Child care
Meals
Yard work and cleaning at home
Referrals for doctors, therapists, funeral homes, etc.
Driving (driving is unsafe when in shock or on medication)

FUNERAL ARRANGEMENTS

If needed, ask friends to help you find a suitable funeral home. There’s a lot of price gouging in this industry, with unscrupulous and greedy people taking advantage of you during heightened stress. It is shocking how expensive they are. Ask someone responsible to check into what is offered, and then decide what you feel is important.

Funeral homes are required to give you all the costs involved. The only costs that are not negotiable are their administrative costs.
Take at look at the website of the Louisiana State Board of Embalmers and Funeral Directors (www.lsbefd.state.la.us), which discusses consumer rights, and which notes: “In most states, you don’t have to use a funeral home to conduct a funeral. It may be done by a religious or other organization, or by the family. You may want to consider a “green burial” without embalming, a metal casket or grave liner.”

Funeral parlors rarely allow payment plans. Due to the high costs of funerals, it is common for 2 or 3-week delays between the death and funeral. An option can be to have the body embalmed and dressed for an open-casket funeral, and then to cremate the body rather than bury it (burial is more expensive).

It is possible that the violence done to the body will mean it cannot be viewed. So another option is to have the body cremated, and the ashes stored at a mausoleum. Or some people like to scatter the ashes at a place where they know their loved one enjoyed spending time, or to keep them at their home.

The stress of raising money for a funeral sometimes fuels the desire for revenge among those close to the victim. If you fear this could happen, speak to a pastor or community leader, or even your detective. [See Resources for other violence reduction groups]

You might want to consider the donation of your loved one’s organs. If applicable, check his or her driver’s license to see if s/he wanted to do this.

You will also need to provide general information for an obituary. If you want monetary donations made to a charity or organization, be sure to state this in the obituary. One woman asked people to help contribute to restoring a playground her son played in.

A memorial service may be held if the body is not present, for whatever reason.

I will never forget how disturbing and surreal it was to see my husband’s body lying in a coffin. I was grateful to have two close friends with me.
I made a special request since there was a song my husband had once casually mentioned he wanted played at his funeral, and this was done at the burial site. I also asked to take a lock of my husband’s hair.
I also bought several plain boards and attached photographs of my husband and mother-in-law; many people brought their own pictures along, which I appreciated getting. - Rose

CRIME SCENE CLEANUP

Do not let well-intentioned friends or neighbors do any necessary cleanup, due to the risk of contamination and infection. Instead, get a professional organization to do this work. My experience was that these were compassionate people (from a company called Clean Scene—look in the Yellow Pages for other companies too) who worked quickly and efficiently, and were not trying to rip us off.

Also note that Crime Victims Reparations is now providing some funds for this service.

KEEP NOTES

Even though I thought I’d never forget what was discussed in important calls, of course I did. - Rose

Consider getting a notebook and leave some pages blank (maybe at the back of the book) so you can write the names and numbers of people you will be in touch with: detectives, insurance claim people, estate lawyers, etc. Or – you can keep notes on your phone if it has the capability. Or – keep notes at the end of this book.

Keep chronological notes. Every time you talk to the police, detectives, District Attorney, or anyone officially connected to the investigation, write the date and the basics of what was said.

You might write out questions in advance and then say: “Let me check that I’ve covered all the questions I wrote out for you.” At the end of the conversation, summarize to the person what was said so you’re both clear on each point.

After you’ve finished the call, flesh out your notes so they’re clear. If there are any later disputes about what was said or agreed to, having these notes will be invaluable.

Know that if you are a witness and you refer to your notebook, it can be subpoenaed for trial.

Also keep a record with receipts and bills for any financial expenses. This may be used if the accused is ordered to pay restitution, and also to give to the Crime Victims Reparations Board.

TAKE TIME OFF FROM WORK

If you are working, call or have your support person phone your workplace. Most employers are very sympathetic and will give you leave time.

If employers need to check the facts, give them the name of your detective. Or show them your item card or brochure that the police will provide. The card notes the incident involved, the date, time, item number, and officer’s name. Or you may have a newspaper article or obituary to show them.

KNOW WHO YOU ARE TALKING TO

If anyone attempts to contact you to discuss the crime, first ask for the identification of the person, and ask for whom s/he works or represents. Write down their names and who they work for.

If someone approaches you in person, make sure you look at the badge carefully and identify which agency is involved. If it is not an officer, ask to see some identification.
If you feel uneasy or unsure about talking to someone, tell him/ her you will call back. Then give this information to your detective and/or NOPD Victim Witness Advocate (or ADA if a warrant has been issued, or arrest made, or indictment obtained).
Remember that defense teams have their own investigators, so always ask for proof of whom you are talking to. Do not talk to defense investigators unless your ADA tells you it is okay.
Confusion can occur if a person says they are with the DA, as it could mean either District Attorney or Defense Attorney – so ask first.

RELATING TO THE MEDIA

When a story is new and “hot,” the media (newspaper and TV journalists) can be interfering and pushy as they follow the story.

Remember: You are not required to talk to any of them.
Remember also: You will have little control over what is actually reported or how it is presented to the public. You could even be presented as a “bad person.”

If your case is ongoing and you decide, or are pressured, to talk to the media, first consult with the detective and/or ADA beforehand, or Victim Witness Advocate. Tell them about what you intend to say so that you do not let slip some information that could jeopardize the case. Consult with them also if you intend to show a photograph or video.

Discussing your thoughts with some levelheaded friends may help keep your communications clear and accurate. Plus, it can help you avoid saying things while you are in an emotional state that may be harmful to the investigation or to the case if it goes to trial.

Try not to make angry statements to the media—you can curse later. Angry outbursts may make the public less sympathetic to your case.

Other ways to handle this (once you have preferably first consulted with your detective and/or ADA, if applicable) include:

Have your support person, or some chosen representative, talk to the media on your behalf
Release a written statement
Or, if you’ve noticed a media reporter whose work you admire, you might approach that reporter to work with them. You can ask any reporter to review questions before you speak.

Initially, I did not speak to the media despite repeated requests, but a year later, when the killer died, I did make a brief statement. It may sound strange, but I felt cheated by the killer’s death in that he avoided trial – and was infuriated that the killer’s family claimed that his was a “wrongful death.”
I wrote out what I wanted to say, as I knew my emotions could easily overtake me and I might forget the main points I wanted to cover – and asked some friends to proofread it. I then called and shared the comments with the detective and ADA for their approval. I had friends stand with me while I gave the interview. - Rose

THE ROLE OF SOCIAL MEDIA

The explosion of social media such as Facebook, Twitter, MySpace, etc., has become a significant – but frequently unreliable – way to share news.

Since most social media posts are public, information can be seen by anyone – police, prosecutors, the defense, journalists, and suspects – keep in mind that certain statements could complicate the police investigation, or might later hurt the prosecution’s case, or help the defense’s case, at trial.

It is likely that your deceased loved one’s social media account(s) will be reviewed (if they had one) by the detective for possible evidence in various communications. Investigators may request that the account remain open to see additional posts.

If your deceased loved one’s account is still active and you choose to keep it that way, don’t put up updates on the case if it is significant or sensitive information – again, anyone can read it. It is important that you or a trusted friend(s) constantly monitor your loved one’s social media account to be sure that nobody else is posting sensitive, harmful or private information.

Remember that hurtful, inaccurate or misleading information is publicly circulated. Unfortunately first impressions from things posted online create a lasting effect, whether they are true or not.
Ask that people do not leave inflammatory comments and accusatory language (like naming possible suspects, or saying, “I’m going to get the person who did this”). Suggest that people be positive and use respectful language in their messages.

Another way to handle this is to create a new contact account, such as “In Memory of (Loved One’s Name),” and make it a closed, private group that is accessible to friends only. You would need to notify friends of this new group, and invite them to join.

CRIMESTOPPERS

If someone possibly knows the identity and/or whereabouts of a person who committed a crime but is scared to involve police, they can call this group at (504) 822-1111. Crimestoppers provides an ID number to the tipster for follow-up communication. Should an arrest and indictment occur based on the tip, a reward of up to $2,500 is given in cash.

Crimestoppers is separate from the police. Being anonymous, they do not ask for names of those providing information. They follow international guidelines and have proven track records: there are no cases of retaliation and won’t be as long as the tipster doesn’t tell others.

Donations can be added to the reward amount to increase case exposure (called Supplemental Rewards). If no arrest is made within a particular timeframe, the additional reward donation will be returned with a small administrative fee removed.

Person's arms resting on a railing with trees and a lake in the foreground — Initial Survivor Services

This general section includes some agencies you may come into contact with directly after a crime. Refer to Types of Crime for more detailed contacts.

Official organizations that offer help include the NOPD, the District Attorney’s office, Chaplains, the Sheriff’s office, and Coroner’s office.

NOPD VICTIM WITNESS ASSISTANCE UNIT

Currently, the NOPD has a team of advocates assigned to the Victim Witness Assistance Unit, which includes social workers located at police headquarters and also at the 5th, 6th and 7th district police stations.

This Unit should inform you of your rights as a victim, answer questions you may have, and help prepare you for what’s to come.
They can make referrals, and inform you of updates on an investigation.
They should also provide you with forms to fill out, such as the Louisiana Victim Notice and Registration Form. You can also register online with Louisiana Vine, which provides notifications on the custody status of people who are incarcerated/in prison. Visit our Guide to Custody Status Notifications for more information.
They also have forms for Crime Victims Reparations (that are processed through the Sheriff’s Office). Visit our Guide to Crime Victims Reparations for more information.
This is a copy of the Victim-Witness Brochure that NOPD should provide to you: Victim Witness Brochure

VICTIM AND WITNESS RELOCATIONS

If there is a credible and immediate serious threat to a family member or witness’s life, as agreed to by the lead detective and his/her supervisor, they may recommend relocation.

Further, if a detective is able to establish that there is victim or witness intimidation or threats, the detective can submit an additional arrest warrant for such a crime.

The detective and NOPD Victim Witness Unit will assist in making a safety assessment. They are committed to helping victims and/or witnesses locate safe options. If an arrest has been made, the DA’s Victim Witness staff may address this.

Witnesses and family are expected to be active participants in their own safety plan. In some cases, certain family and witnesses cannot go back to their neighborhood and should not tell others of their whereabouts.

The Louisiana Secretary of State administers Louisiana's Address Confidentiality Program which provides relocated victims of abuse, sexual assault, or stalking, with a substitute address to prevent an assailant from finding the location of a victim through public records.

Call (800) 825-3805 or (225) 925-4792
Visit the website: www.sos.la.gov/OurOffice/AddressConfidentialityProgram/Pages/default.aspx

We also have a section with Housing Resources if you are in need of immediate shelter. Refer to our Types of Crime section for more information specific to Domestic and Intimate Partner Violence.

SHERIFF’S OFFICE

This office processes the forms for the Emergency Award and Crime Victims Reparations.

After an arrest, the Sheriff at the Orleans Justice Center (formerly Orleans Parish Prison) books suspects: fingerprints, picture taken, personal information obtained.

CHAPLAINS

It is extremely helpful to have the services of a chaplain when you are in crisis after suffering a trauma. There are four full-time chaplains and one chaplain director assigned to the NOPD, available 24/7.

To request the services of one of these chaplains, you may call (504) 715-7801 or contact your nearest police station at any time.

These professional chaplains, employed by Baptist Community Ministries, receive intensive training equivalent to a doctoral degree. As an interfaith group, they make thousands of contacts with people in need, and are experienced and sensitive to the emotional and spiritual needs of those to whom they minister.

CORONER’S OFFICE

The Coroner’s Office sends an advocate to help assist the families at the scene of a homicide.

VICTIM WITNESS ASSISTANCE PROGRAM (DISTRICT ATTORNEY)

They become involved in assisting victims/survivors after an arrest is made.

IN THE EVENT OF PHYSICAL INJURY

The mental trauma resulting from a violent crime is difficult enough to process, and dealing with physical injuries can seem overwhelming. Consider asking a level-headed friend to act as your medical advocate. It may be too difficult for you or close family members to focus on tasks required for your medical care.

Ways a medical advocate can help:

Keep track of your doctors and keep track of appointments.
Schedule any future appointments and provide transportation.
Keep track of your prescriptions, pick up your medications, and write down any medication schedules.
Ask your insurance company (if applicable) to assign a medical case manager.
Keep medical bills and expenses organized, and keep copies of all checks or credit card payments out of pocket expenses (or take a quick photo with your phone). This is crucial in order to apply for Crime Victim Reparations.

Mental Health & Grieving

This section covers mental health issues you may experience and other items related to grief. Visit our Support Groups page for New Orleans area groups.

ADJUSTING TO A “NEW NORMAL”

After a violent crime, nothing is the same – our “normal” world is gone – and it is common to feel extreme shock, be in a state of emotional collapse, and feel unsafe in the world. We are now in what some call the “new normal,” and it will take time to adjust. It’s a rollercoaster, and you will have bad days and some that are better. You only need to face one day at a time, or even one moment at a time. Self-care is critical, both physically and emotionally.

You can’t go around grief; you have to go through it – grief will wait until you are ready to walk through it in all its forms, typically accompanied by pain, resentment, or hurt – involving both your head and your heart. In general, the first year is spent feeling numb, and in the second year the reality starts to set in, but there’s no hard rule with this. When you stop running from the loss, it is the grief work you do that will help.

Sometimes you may feel you are going crazy, but chances are you are not. Keep this in mind: You are dealing with an abnormal situation that is crazy-making (and possibly dealing with the physical separation from your loved one). It’s best to be as gentle with yourself as you can, and please get help if you are worried about your mental health.

PHYSICAL SYMPTOMS

You may experience physical symptoms, including:

Anxiety attacks
Weeping fits
Fatigue, exhaustion, lack of energy
Heart palpitations, stomach pains, shortness of breath, and tightness in the throat and chest
Sleep disturbances and/or nightmares
Lack of concentration
Panic attacks, sweating, or chills
Flashbacks
Lack of appetite

Grief puts great stress on the body, and it is recommend that you see a doctor.

Medication may provide some relief, such as for depression, anxiety or sleeplessness – and then again, it may not be something you like or want – but keep your options open for different times of your experience. It is easy to get addicted to some medication, and with others, it is important to get off them slowly. Not taking care of yourself and your health can take a toll later on. Do your best to be good to yourself.

Be careful if you find yourself “self-medicating” with the use of drugs, alcohol, food, sex, work, or gambling, to cope with your trauma. While it is understandable that you might want to escape and feel numb, in the long run it will not solve anything, and may create a difficult addiction that will interfere with your life, and suck what little energy you have. In some ways this sort of behavior responds to a “death wish” in us during a time of darkness, but it can carry you into deeper trouble and will not help in a real way— the hard work of suffering still has to be done.

I know this because I was myself plunged into this dark side, and it was hard to get out. - Rose

There are many programs that provide help with addictions (see Resources). In addition, there are also free 12-step programs like Alcoholics Anonymous (or Narcotics, Gamblers, Crystal Meth, Cocaine, Overeaters, and many more), where fellow addicts share their experience, strength and hope; Alanon is for family members of addicts (www.aaneworleans.org). Another similar recovery group is called Refuge Recovery, which is Buddhist and non-religious (www.refugerecovery.org).

EMOTIONAL SYMPTOMS AND STAGES

Your sense of grief and anger will feel overwhelming. Events that are sudden or that involve violence leave us in shock; feeling extreme mental pain and deep depression after such a loss is normal. Medically this is called post-traumatic stress disorder (PTSD).

Grief has no time frame, and no two people grieve the same way or for the same length of time. No one can tell you how to grieve. It is as if you have a new disability, and you need time to adjust to it.

Elizabeth Kubler-Ross noted that people going through loss experience five stages of grieving. You may have noticed yourself going through some of these if you were here during and after the catastrophe of Hurricane Katrina. These stages have no particular order and can happen at the same time, but acceptance usually takes place last:

Denial (“This isn’t happening to me!”): You have a feeling of unreality, and are unable to come to terms with what just happened. In the event of a death, you may set the table for the person, or look for them in familiar places, or think to call them on the phone.
Anger (“Why is this happening to me?”): As a result of the severe pain you are in, you may want to fight back, or be in a state of fury or frustration, or consumed with blaming. Anger is a normal emotional response to an injustice—but it needs an outlet or else it will turn into bitterness and despair.
Bargaining (“I promise I’ll be a better person if . . . ”): This is a form of wishful thinking, including begging and praying for our loved one to come back. You may want to change places with your loved one, so that they could live.
Depression (“I don’t care anymore.”): Feeling hopeless, frustrated, bitter, and numb may be part of mourning the loss of the person. You may also isolate from people, abuse substances, and even have suicidal thoughts.
Acceptance (“I’m surviving and dealing with whatever comes.”): We begin to realize our loved one didn’t leave us on purpose, and that it’s not their fault. (Even in suicide, the deceased person is not in their right frame of mind.) But we accept that everything has changed, and life as we knew it doesn’t exist anymore, that this is the “new normal.” It doesn’t mean you give up on living, it means that it will be a different life. This also doesn’t mean what happened is “acceptable;” it does mean that you recognize it is a reality in your life.

Other feelings that are commonly felt include:

Guilt – this may involve blaming yourself for not protecting your loved one, often as an outlet for your frustration. It is useful to change your words here. Instead of “guilt” (as if you did something bad on purpose) try “sorrow” or “regret” (wishing you had been able to do something). Get rid of guilt: It lifts so much off of you to do so.
Exhaustion – this can make you feel overwhelmed and disoriented, have a hard time making decisions, or feel jumpy or easily startled.
Suicidal thoughts – when it seems like it’s the only way to stop the pain, you may wish you weren’t alive because the reality is so unbearable.
An obsession to go back in time and change the outcome, and fixate about what happened and what you could have done to prevent it, which carves the pain inside you again and again.

I had planned to call James at about the time the killer came for their meeting. I became obsessed with thinking I could have prevented the events, and was riddled with guilt that I hadn’t called. It was hard for me, but I had to remember that what happened wasn’t my fault. -Rose

Numbness – this is a way for the emotions to catch up to what the mind is trying to process. Shock is like an anesthetic, protecting you from what is so hard and painful to believe, as if you are a robot living in a trance. Some people find it hard to cry and feel sadness, but this is often the protective shield of shock. The tears will come in time. Men and women can also grieve differently, since men are not encouraged to cry. Yet tears are an important way to express the agony physically.

It is natural to have questions about what your loved one felt and whether there was any suffering. This is not morbid or crazy. Talk to someone qualified to answer (a doctor or mental health professional), because dwelling on theories is not helpful. I was told that people under attack go into a numb and detached state, which provided strange comfort.

Your values and beliefs may be deeply challenged. You might feel cynical or betrayed by your faith – or you may find that your faith is what gets you through. This can be a cycle of strengthening and weakening that changes over time. Having heartfelt discussions or reading on the matter can help the sense of emptiness.

I was very cynical about religious healing, but have come to find a spiritual peace after a long time. - Rose

You may find that there can be a sense of guilt at feeling any joy. It helps to remember that your loved ones would not want you to be defeated and turned into yet another victim of the crime.

At times you may have “grief attacks,” powerful surges of emotion from things like hearing a song, finding a special object, having a sudden memory, or for no apparent reason. Such episodes can leave you feeling exhausted, so get rest. Time does help, even if sometimes you think the pain will never end.

Thoughts of revenge are very common. It is human nature to want to hurt the person who has hurt you and/or taken your loved one’s life. But if you stop to think this out, it is a loop that can only end in further tragedy. The need to make someone answer for the violence is often felt physically. It helps to give yourself some physical release rather than holding it all in.

I would sometimes sit in my car and scream, or punch pillows and scream into them. - Rose

Remember that unresolved anger will dictate the quality of joy in your life, because intimacy and anger cannot coexist.

The danger lies in either getting very obsessed, or squashing our feelings. Some people may believe that if the individual responsible for the violence is jailed, they will start living again and feel better. However, there can be many delays or disappointments in a case, and even after it is over, it may feel like a letdown.

It’s possible to get addicted to the pain of the loss, and not feel like living your life. You may find yourself isolating, almost hiding from life. You can get to a stage where you don’t get out of bed, or miss a lot of work, or mindlessly watch TV all day, or never want to leave the house. It is an ongoing challenge to find ways to bring meaning back into your life, but sometimes letting yourself dive into distraction is the easiest outlet.

Some people talk about eventually getting “closure,” but I don’t think we can ever close the door on such a loss. Another way to look at it is that you reach milestones in this journey to which you learn to adjust. For example, getting through the legal process is one such milestone. There’s a point at which we move from being a “victim” to being a “survivor.” You might at some point invest your energy in helping others suffering from a similar loss, which may give you a sense of purpose.

GRIEF GROUPS AND COUNSELING

When the time feels right to you, sharing your feelings and thoughts can help with healing, because you begin to accept the reality and allow your emotions to move through and go deeper; plus it’s also a way to pay tribute to your loved one. This is why it helps so much to attend grief groups, or have therapy to process your feelings, or connect with a compassionate friend or selected friends who are able to listen and support your expressions.

Grief groups consist of other people who are struggling to come to terms with their own loss, and who can offer some important insights, or simply provide kindness and sympathy. The word “compassion” means “to suffer with,” and you realize you are not alone and can grieve more easily there, with an absence of judgment. It is as if there is a “shorthand” in understanding your pain, which is also called trauma bonding, where each person wants to ease the hurt of the other.

Consider trying one of the grief groups listed on our Grief and Support Groups page. It’s understandable to feel awkward about going, so maybe ask a friend to attend with you the first time if that is helpful. Or call the number beforehand and ask if you can meet with the group facilitator prior to the meeting; many groups request an advance call. You may be asked to introduce yourself, but you’re not required to talk about your experience unless you want to. Before you decide if a group is for you or not, it’s advisable to attend at least three or four meetings. Try different groups too as some may suit you better than others.

Individual counseling sessions can be another useful way to express your feelings and experiences.

You may consider seeing a psychiatrist to evaluate your mental health and also determine if medications are appropriate.

Remember that skilled assistance is often needed to help us beyond our grief.

SOME HELPFUL TOOLS

Say: “STOP” out loud, and raise your hand, if you keep repeating negative or obsessive thoughts. Replace the thoughts with a positive memory. You may have to do this many times, but eventually you can train yourself to respond more quickly.

Challenge your thoughts: for example, replace “I want to disappear” with “I’m going through a horrible time but I will pull through it, and my life is not over.”

Take a few minutes to breathe deeply. Breathe in through your nose and let your stomach expand; tell yourself you are breathing in strength and hope, or whatever you need. Breathe out through your mouth and let your stomach fold in; tell yourself you are breathing out negative things.

Meditation is another practice to help quiet agitated and anxious thoughts. Libraries have CDs of guided meditations, or you can find some on YouTube, or there are free apps if you have access to a smartphone. If you are seeing one, ask your therapist or psychiatrist about any sessions you could attend.

Expressive arts (like dance, art, poetry, theater, music, etc) can help give shape to your pain and release your energy flow.

Eat 6 small meals a day to keep your blood sugar stable. If you have no appetite, drink smoothies, yogurt, or vegetable juices. Eat richly colored foods and avoid too many white foods (fries, bread, pasta). Take a multi-vitamin. Aim to get 20 minutes each of sunlight and exercise a day.

Keeping a journal is a good way to express your feelings.

It can be healing to collect mementos of your loved one, things that were meaningful to them, and make a scrapbook or put in a special keepsake box. In it you can put photos, letters they wrote, letters written to them, mementos of accomplishments, and/or inspirational quotes.

Invite friends to share their memories of your loved one. For example, someone gave friends and family each a sheet of paper for them to write down their favorite memories, and then put this in their scrapbook. Don’t be afraid to let people know this is what you need from them. Or you can write down stories you’ve heard others share about your loved one. Treasuring such memories is a powerful way to remember and honor them, and is a healing part of your mourning.

You or a knowledgeable friend could make a website dedicated to your loved one, or dedicate a page to them on Facebook.

Having an area to remember your loved one is another way to grieve as well as honor the memory of them. You can light a candle as a way to express their presence, put up favorite photos, display items that they loved, or plant flowers. One person painted her house inside and out with inspirational drawings in memory of her loved one. Others made a memorial garden in honor of their son—a place to have quiet meditation where they could “talk” to him and remember him. A woman made a collage using her son’s favorite t-shirts to remember him.

I kept a lock of James’ hair and his glasses, and treasure various notes he wrote. - Rose

On special occasions, a family would write messages on balloons to their loved one, then release them into the sky.

Body therapies can help you feel more grounded - massage, acupuncture, yoga, or EMDR (Eye Movement Desensitization and Reprocessing, that involves using eye movement to stimulate the brain). These methods may offer relief from trauma and flashbacks.

It’s okay to say “no.” You don’t have to please others now.

Manage your time. Don’t force yourself to move faster than you are able. Be selfish with your time in order to look after yourself. Can you cut back on something? Ask for help? Accepting help is an act of courage, not weakness.

Make a to-do list, and focus on what’s most important. It helps you actively decide what you need, rather than being helpless and passive. But be fair to yourself and don’t set yourself up for failure.

Sometimes having set phone times to talk to various friends is a help, especially at times of day that you find challenging.

Many people have said prayer helped them through.

My prayers were often angry rages at God; this was part of my necessary expression at that time. - Rose

Watch a funny movie or TV show, or listen to something uplifting—sometimes escaping the darkness helps lessen the feelings of guilt, sorrow, anger or defeat.

You might find relief in reading books and visiting websites on sorrow and mourning. There are some grief workbooks that can be of help. Bookstores and libraries also have helpful materials.

Another helpful activity is to volunteer or develop a hobby. Doing something to assist others helps take focus off your pain and gives meaning. Do something you enjoy, for example: community gardening, hospital visits, walking dogs at the pound, or being a Court Watch volunteer.

A powerful tool is a writing exercise called a letter of completion: a letter from you to your loved one. In it, you can say all the things you wish you had said while they were still alive. (Of course you can think and reflect on these things rather than writing them out, if you prefer.) Here are some ideas to get you started:

Dear _______,

There are some things I need to tell you. Some memories of our history together are: ____________

The things I admired about you are: ____________

What I want you to know is: ____________

I want you to forgive me for: ____________

I forgive you for: ____________

You enriched my life by: ____________

I love you. I miss you. Good-bye.

Some people have written a letter of forgiveness to the person who caused harm – this does not mean the crime was excusable, or that the forgiveness is total. The reason is to help release the survivor from being consumed with hatred or despair – someone said it was to stop the individual from having the last word in their story. It may take time to get to such a place, and of course the letter doesn’t have to be sent. Look online for examples of this. Louisiana also has an Accountability Letter Program you can learn more about here.

DEALING WITH FAMILY, FRIENDS AND ACQUAINTANCES

Sometimes the thing we need most from family and friends is someone who will listen – more than someone who gives advice or philosophy. Surround yourself with understanding people (especially ones who have experienced loss and have a helpful outlook), and lean on their sense of hope, faith or sanity.

Seek out people who allow you to talk as much as you need to about your grief – and who won’t be critical of your feelings, and who won’t be impatient with you. Equally, if you don’t feel like talking, it’s perfectly acceptable to say that you’re not ready, or not in the headspace to share at that moment.

If friends no longer understand you or seem to avoid you, remember they have their own fears and limitations. Also, you have new needs now and may need new friends. You may feel abandoned, but not everyone is as sensitive or mature as you’d like them to be in serious matters. Often people who haven’t suffered significant loss don’t understand this level of pain.

You may feel isolated from family and friends - as if no one understands, because while your world feels shattered, they are going about their business. Remind them that you need someone who will listen and care. Again, grief groups can be very helpful.

People can react to trauma very differently. Psychotherapist Esther Perel has observed that some people become basically not dead, while other people are alive—that is, some people simply survive, while others learn to thrive again. A person might sink into being dejected and gloomy—telling themselves they won’t let themselves enjoy anything, because if they experience pleasure, it means they don’t care, or they’re not on guard, or it means they’re not watching for the next danger. And on the opposite side of the scale are some people who decide to take on life like a reckoning, and to live it at every moment. You may find yourself more at one end of these poles, moving back and forth.

Hurt people hurt people. Try not to take your anger out on those people close to you. If you do, be sure to talk to them later and explain what was happening. You don’t want to push away those who care most about you, or make them nervous about being near you.

To respond to people asking how you are doing, you can have a statement like: “Other than terrible (or tired, or sad) I’m managing (or breathing, or surviving).” Always thank people for asking, so they don’t feel bad for checking in on you.

Sometimes people will say insensitive things. You have the right to grieve—indeed, your healing depends on it—so don’t allow others to push you into doing or feeling things you don’t want to.

When I first went to the gravesite with two relatives of my husband, I was overcome with emotion and sobbing, and one of them said to me, “Crying won’t bring him back.” I was taken aback by her insensitivity and left speechless. Luckily the other relative said a helpful thing: “When there has been great love, there will be great mourning”—a comment I still use if I feel others are limiting necessary grieving, and because I think it is simply true. - Rose

As time goes on, some people will continue to say tactless things, believing they are being helpful (such as, “Your loved one will want you to move on”). A good response is, “I have to do this my way.” Try not to take your frustration and anguish out on this person. Depending on how well you know him or her, you can simply thank them and move on. If someone says something like: “Your loved one is in a better place,” you might respond with: “I just find that point of view difficult to accept and I don’t have the strength to argue it with you. But I want you to know I appreciate your desire to comfort me.” If someone persists in hurtful comments, tell them as simply as you can that it’s not helping, or ask someone else to gently let them know.

Distance yourself from people who bring you down. There are some people who seem to get off on finding out the gruesome details. Avoid them—they’re not there to help you, they’re just emotional vampires.

Sometimes you may feel a stigma attached to you because of your closeness to murder or violence. This may arise from people wanting to distance themselves from the horror involved. Yet we know that stigma impacts self-esteem, and no one wants to feel labeled or judged at a time of so much emotional heavy lifting. Keep these kind of people at arm’s length, or further away.

GOING BACK TO WORK

Your grief may affect your productivity at work, since you are not the person you were – but for some people, the routine of work is a help to take their mind off their shock and pain.

If your employer or coworker(s) ask how to help you, you might discuss these points:

You may need breaks to get yourself together if you have a grief attack, or if someone says something insensitive
Grieving can take a long time to work through, and you may show signs of grief up to a year or much more
The effects of grief (anger, withdrawal, sadness) are not related to your attitude to the job
Is there a possibility of changing some work assignments temporarily, should they prove to be stressful?

SPECIAL EVENTS AND ANNIVERSARIES

Anniversaries, like birthdays and holidays, can be painful reminders, especially the first year anniversaries. It really helps to have a plan on how to deal with all these “firsts” without your loved one. Some people like to spend the time alone, or go to the loved one’s grave, or be with loving friends and family.

An assault survivor may want to have a support system in place for difficult anniversaries.

I rescued a little dog and decided to make his birthday the same as my late husband’s; in this way I am reminded to celebrate James’ life. - Rose

If an event occurs near an anniversary like a birthday or holiday, and you do not want to attend, don’t let anyone make you do so. If you decide to go, ask to be seated somewhere where you can leave without creating a fuss if it’s just too much. People will understand and are often grateful that you came at all.

Avoid old traditions if they make you too sad, and rather make new meaningful traditions.

SIGNS AND MYSTICAL CONNECTIONS

This can happen, so don’t think you’re going crazy. Many people report having symbolic experiences – whether it is with sensations, or seeing vistas, or via animals, or in other ways, including:

Sensing a presence
Hearing a voice
Feeling a touch
Smell (one family would smell their late son’s stinky feet!)
Visual (like the shape of a body, or a symbolic cloud shape, or sudden appearance of light in the sky)
Electronic equipment turning on or off
Dreams (some comforting, others puzzling, disturbing, or sad). Being in a relaxed state tends to help these connections occur.

Right after the murders, I kept on seeing a certain neighborhood cat whenever I was dealing with important decisions. I found this reassuring, as if James’ spirit was with me through the cat. - Rose

MAKING MAJOR DECISIONS

Be cautious: Unless they are for reasons of personal safety, try to avoid taking on decisions you’re not ready to deal with for about the first year or more. Decisions that leave room for a change of heart are best. Don’t let others push you into something that doesn’t feel right.

Avoid impulsive decisions, such as giving away possessions. However, if it is too painful to see the reminders, ask some friends to help you pack up the items and store them somewhere safe.

At some point, when you feel ready to share certain items, they can be a way to give others a keepsake that is meaningful. Or you might want to donate them to a charity.

My husband’s major possessions were books. I kept certain books that we had enjoyed together. I donated other books to the university where we had met and which suffered flood damage, and gave the remainders to friends who could choose what they liked. It took me years to get to this point. - Rose

Children seated on a bench facing away from camera — Helping Children Cope

This brief section outlines issues that may impact children who experience or witness violence.

Sometimes people think that children, especially when young, don’t have bad or lasting reactions to trauma, but experts tell us this isn’t so. For example, children from birth to 5 years of age can experience traumatic stress, some of which comes from picking up on the emotions of the adults caring for them.

Children and youth who live in New Orleans have high rates of exposure to violence. A recent study in New Orleans found a quarter of middle-school children had depression (with twice as many girls as boys), while a third of the same group suffered from PTSD (post-traumatic stress disorder). Over 29% had seen assaults, and 14% witnessed homicides. Over half said they were more worried about “personal safety” than “being unloved.” No question they are hurting.
Much of a particular child’s reaction will depend on various things, such as prior violence exposure, prior mental health issues they might have, prior abuse they’ve endured, and how they perceive the event (did they see it happen, was it a close relative, etc) – in such cases, it is more likely that a child will experience traumatic stress and the symptoms will persist longer.
If untreated, symptoms can lead to problems with behavior, depression, academics, family and peer relationships, and to more serious problems such as substance abuse, violence and committing crimes. Remember that: difficult feelings = difficult behavior.
It is normal for a child to have some of the reactions listed below. If a child’s symptoms don’t get better after a month or so (depending on their situation), then get professional help.

HOW CHILDREN REACT TO TRAUMAS

Fear and anxiety: Children may worry that the trauma will happen again, or that they will be left alone. Make sure the child feels physically and emotionally safe. Be sure to leave them with trusted people if you are not there, and let them know when you will return; one suggestion is to leave something personal of yours with the child.

They may experience nightmares, or fear darkness. This might even progress to a point where a child feels suicidal, in which case professional help must be sought.

Childish behavior: Children may act younger than their age. They might begin bedwetting or thumb sucking, and become clingy or afraid. Children don’t want to act immature, but their anxiety might disturb their normal behavior. They may also act out as a way of expressing their feelings, especially if they don’t know better ways to give voice to them.

Physical reactions: Like adults, many children may experience stomachaches, headaches, nausea, and/or eating problems. Certain sounds might trigger a response of fear.

Concentration problems: Many children become easily distracted, and feel confused and inattentive.

Understanding death: Pre-school children may not realize death is permanent, and might wish for the person’s return. You might explain facts like the person is no longer breathing or moving, isn’t hungry or thirsty, and isn’t feeling pain or fear. Whatever the age of the child, you can let them know that even if the person has died, you can still love them and think about them.

Avoid expressions or words that might confuse and frighten them. For example, saying someone has “gone to sleep” rather than “died” might make a child scared to go to bed. If a child feels they are being punished because of the trauma, s/he may feel frightened and threatened.
You can decide if the child should attend funeral services; sometimes being kept away could be harder on them, even if the services are distressing. If they attend, let them know what to expect and how you and others may react. If they don’t attend, arrange for them to be with someone special.

FAMILY ROUTINES

Try to keep meals, activities, and bedtimes as close to normal as possible, so children feel more secure and in control. Whenever possible, children should stay with people with whom they feel both familiar and safe. Familiar routines, like bedtime stories, prayers, or songs, may help restore hope.

You can also start new family routines, like lighting a candle for your loved one, or saying special prayers, or sharing memories regular basis, or writing notes on special occasions.

SPECIAL NEEDS

A traumatized child may be more dependent on you for some time after a trauma has occurred. This might include not wanting to sleep alone, having the light left on, being hugged or held more than usual, returning to a favorite toy or blanket, or not wanting to be social. It is okay to provide these types of comfort to the child, and the child’s need for these things should decrease over time.

Let personnel and schoolteachers at the child’s school know what has happened so they can make any necessary plans to help the child. Also speak to parents or caretakers of your child’s friends.

TALKING ABOUT WHAT HAPPENED

Like adults, children express their feelings in different ways. Some will be numb, withdrawn, and unable to talk about the event. Others will have sudden spurts of anger or sadness about the event, and then act as if nothing has happened. Others might express themselves nonverbally in drawings or through acting out.

Let them know you’re also hurting, and express your own mourning and grief. Be sure to show caring and support their emotions.

Don’t force them to talk about their feelings, but do listen to them even if their feelings are different to yours. Make sure you aren’t impatient with them; we all grieve at our own pace. Let them talk repeatedly about the same things as much as they need, and keep responding to them each time with kindness.
Give honest, simple answers to their questions, and make sure they understand your answers. It’s okay to say that you don’t know the answer to a question they may have.

There are helpful psychological tools being used to aid children. A place like the Children’s Hospital Trauma and Grief Center (TAG) can provide free advice and counseling to help you better support the child in question. You can also reach out to University Medical Center’s Trauma Recovery Center. Both of these resources are in New Orleans.

There are some excellent online blogs and videos that are hosted by children and teens talking about difficult issues, including: bullying, abuse, safety, relationships, social anxiety, and related issues. An example is www.childline.org.uk which links to: Info and advice, and videos under Toolbox.

Two people hugging in front of a waterfall with a blanket — A Section for Friends

This section includes information on how to support a friend or family member who has been through a violent trauma.

HELPING YOUR FRIEND IN MOURNING

Your friend or family member who is in mourning will have different needs at different stages. In the beginning the person may need practical help, such as answering the phone, doing errands, answering sympathy notes, or contacting agencies.

Your emotional support might not reach them initially, but it is helpful to be there to listen to them. Try not to rush them through their mourning process, or to deny their pain—it sends a signal that you are rejecting their grief and delays their progress in working through the loss. Fully grieving is necessary and healthy, and sometimes for a mourner’s friends, this means listening to the same thoughts over and over. Ask yourself: “What would I want under the same circumstances?” and try to be sensitive.

Don’t assume your friend is taking it well when he or she seems calm; this may really be the numbness of shock. Also don’t be surprised by the intensity of his or her feelings, and how many emotions s/he expresses, such as confusion, disorganization, fear, guilt, fury, depression, and sadness. Mourners may ask questions like “why” without expecting you to have a rational answer – what they are really searching for is meaning.

Be proactive: rather than telling your friend you’ll be available if they want to contact you, it’s more helpful if you suggest some specific times you can stop by – or be spontaneous and call them on the spur of the moment to do something. You can stop by to bring over a treat to eat, or a light movie to watch, or take them out for a walk.

Often there’s a rush of friends stopping by in the first days or weeks, and then the contact dwindles or stops. It is helpful to keep a steady, even if periodic, contact with your friend, at intervals that feel appropriate.

WHAT TO SAY, WHAT TO AVOID SAYING

Sometimes the very comment meant to help the bereaved will cause more pain. Here are a few phrases that may offer comfort to someone grieving, and some to avoid:

Say: I’m so sorry. Avoid: I understand how you feel.

Say: I’ll call you tomorrow. Avoid: Call me when I can help.

Say: I’m sad for you. Avoid: Death was a blessing.

Say: How are you doing with all this? Avoid: It was God’s will.

Say: I don’t know why it happened. Avoid: It all happened for a reason.

Say: I’m here and I want to listen. Avoid: You have your whole life ahead of you.

Say: Please tell me how you’re feeling. Avoid: You’ll feel worse before you feel better.

Say: This must be hard for you. Avoid: You can have other children.

Say: This must be painful to be going through. Avoid: You’ll be strengthened by this.

Say: What’s the hardest part for you? Avoid: You can always remarry.

Say: You must really be hurting. Avoid: Something good will come out of this.

Say: Take all the time you need. Avoid: It’s time to put it behind you.

Say: Thank you for sharing your feelings. Avoid: Be strong for the children/others.

Say: Let your feelings out; I may cry too. Avoid: Crying won’t bring them back.

Say: You will move forward in your own time. Avoid: It’s time for you to move on.

Say: What do you miss the most? Avoid: They’re in a better place.

Say: How do you feel, in your heart (or emotionally)? Avoid: You seem to be doing well.

FOR SURVIVORS OF ASSAULT

A survivor of a physical or sexual assault will likely be extremely sensitive to any suggestion that they are to blame for the assault; unfortunately, invasive questions about the circumstances around the crime often (even if not intended) can appear to assign blame to the survivor. Here are a few phrases that may offer comfort to a survivor, and some to avoid:

Say:

I’m so sorry this happened to you.

Is there anything I can do to help you through this difficult time?

Avoid:

Where were you when it happened (what neighborhood)?

(Can make the survivor feel at fault for being in a particular area)

What time of day was it and/or were you paying attention?

(Can make the survivor feel at fault for the circumstances)

If that happened to me, I would have…(fled, harmed the attacker, etc.)

(Can make the survivor feel at fault for their particular response. The human brain controls our responses to trauma, and we have no control over whether our body chooses to fight, flight or freeze)

Two people signing paperwork — Crime Victims Reparations

This section describes a Louisiana state program to pay victim-survivors back for money they spent resulting from a violent crime (with restrictions). Other states also have these programs.

The LCLE (Louisiana Commission on Law Enforcement) has a program which can pay you back for certain expenses you had as a direct result of certain crimes (typically violent). Each parish has a local representative you should contact to learn more. The Orleans Parish Sheriff’s Office handles this for Orleans Parish; you can call and make an appointment with the representative. Click Here for our expanded guide to this program.

APPLICATION FORMS

Application forms are obtained through the Sheriff’s office. Forms are also available through the NOPD and DA’s Victim Witness offices. No one will be refused an application.

QUALIFICATIONS

To qualify for crime victims’ reparations, the following guidelines must be met:

The crime involved the use of force, or resulted in personal injury, death, or catastrophic property loss
The crime was reported to police within 72 hours, and a claim filed within one year of the incident
Your losses are not reimbursable from any other source
Your behavior did not contribute to the incident *New rules urge the board to favor partial awards rather than full denials, considering the “totality of circumstances” when making a decision
You were incarcerated when the crime occurred
When a child (under age 18) is victimized, a parent or adult guardian has to act as the claimant
It does pay for some accidents, such as DUI, hit and run, or negligent injury
Use of private insurance in sexual assault cases is voluntary and is NOT necessary to receive assistance

EMERGENCY AWARD

You may be eligible for an emergency award, up to $1,000, if qualified. You must fill out the forms within a timely basis. The money will be paid out quickly, as soon as it is available.

ELIGIBILITY

Note that the figures below are guidelines and are not guaranteed:

Reasonable medical, prescription and dental expenses (up to $15,000 for crimes after May 1, 2023; previous crimes up to $10,000)
Mental health counseling (up to $2,500, with an additional $2,500 possible with documentation)
Funeral, burial or cremation expenses (up to $6,500 for crimes after May 1, 2023; previous crimes up to $5,000)
Forensic medical exam (rape kit) is paid directly to the healthcare facility providing the service
Lost wages while under a doctor’s care and unable to return to work, or from taking care of a dependent (up to $15,000 for crimes after May 1, 2023; previous crimes up to $10,000)
Childcare expenses (if they have increased due to the crime)
Catastrophic property loss of a primary home you own (up to $15,000 for crimes after May 1, 2023; previous crimes up to $10,000)
Crime scene cleanup (up to $2,500)
Relocation (NEW) (up to $5,000 for head of household)
TOTAL claim limit = $15,000 (for crimes after May 1, 2023)

CHECKLIST OF DOCUMENTS NEEDED

You may need the following documents in order to complete the forms (in the event of a death). Check with your Parish Contact (Listed on the CVR website here for requirements, which may be different for each case.

NOPD incident report or item number *Note, there are procedures now to verify a crime has occurred through alternate documentation - Ask your Parish Contact.
Newspaper article(s) about the incident (if applicable)
Any receipts for funeral and cemetery expenses
A copy of life and/or burial insurance policy
A copy of the itemized bill for the funeral costs
A copy of the death certificate
Victim’s and claimant’s social security cards
Claimant’s valid drivers license or ID

CHECKLIST OF DOCUMENTS NEEDED

You will need the following documents in order to complete the forms (in the event of assault and/or injury) Check with your Parish Contact (Listed on the CVR website here for requirements, which may be different for each case.

NOPD incident report or item number *Note, there are procedures now to verify a crime has occurred through alternate documentation - Ask your Parish Contact.
Newspaper article(s) about the incident (if applicable)
Itemized bills for medical care
Any medical insurance information / insurance card
Receipts for out of pocket payments to medical bills (attached to applicable bills or cross referenced in a numbered list)
If you have medical insurance, copies of explanations of benefits to indicate what portion of any bills were paid by insurance
Date of forensic medical exam and name of examiner (for sexual assault forms)
Documentation of medical mileage (if 20+ miles away)

PROCESSING THE FORMS

The Sheriff’s Office gathers any further necessary information from the victim’s family, and/or from the survivor, and will inform you of any other monies for which you may be eligible.

Reach out to your Parish Contact who can help you with all the requirements and answer questions. You can find the parish contact information here: CVR Resources – LCLE (la.gov)
If there are many expenses, the process is much faster if documents are available and organized (making copies of bills and payments as they arise is suggested).

The forms are then sent to the LCLE in Baton Rouge. You will get a letter from the LCLE to confirm that the forms have been received.

It will take on average 60–90 days to hear whether your claim is being accepted and funded (this varies, so always ask your parish contact to be sure.
Assistance with these forms may be available from local advocacy organizations.
You can get more information on the overall process at (888) 6-VICTIM, or https://lcle.la.gov/programs/cvr/ (where forms can also be downloaded)

Estate & Civil Legal Matters

This section discusses civil legal matters faced by families after the death of a loved one.

Because violence is very traumatic and you may be in shock, you may want to seek legal advice or talk to a trusted friend before making any major legal decisions or signing any legal or official looking forms/paperwork.

WILLS AND ESTATES

In the event that you are an heir to the decedent’s (deceased person’s) possessions, you will need a lawyer to prepare the legal papers to transfer ownership of the possessions to you. Note that this means that you legally inherit whatever assets and debts belonged to the deceased. It might be worth your while to speak to a lawyer if there are a lot of debts involved, as they might be able to help reduce the amount.

Louisiana is a community property state (things owned together), so one-half of the assets could be the spouse’s property.

If there is no will, the Louisiana rule is that the children (including adopted children) inherit the decedent’s property. If there are no children, and there is community property, then the spouse is the inheritor. If there is separate property and no children, then the siblings (adult or minor) will inherit. However, the parents will have usufruct, meaning use of any property. For example, if the decedent owned rental property, the siblings would own it, but the parents would get the rent payments (and pay insurance, mortgage, taxes, etc.).

With the help of an estate lawyer (or general lawyer who also practices estate law), and again when there is no will, you can ask the court to appoint you the executor (or representative) of the decedent’s estate – this is called a succession – so you can close the affairs of the decedent and distribute the property to the heirs.

If the person who died had assets less than $125,000, and there is no will, you can complete an affidavit to transfer ownership of the decedent’s property, including real estate, rather than go to court to open a succession. You will need the assistance of a lawyer, or notary, to do this.

You can get legal advice and representation through various legal aid and law clinics, of which many are free.

In Louisiana, you can handwrite a will. All you need to make it official is the city, the date, and your signature. This is a legal will and it is free. It’s a simple way to be clear as to whom you want to receive your worldly possessions, and possibly avoid unpleasant fights or conflicts.

If you have sufficient assets and are concerned your child or grandchildren will squander the inheritance, you can include a trust in your will so a professional manages the inheritance, and your heirs receive a monthly income rather the entire inheritance in a lump sum.

DEATH CERTIFICATES

The funeral home will provide you with a death certificate. They coordinate this with the Coroner’s office. If you think you will need extra certificates, they will charge you a small amount for them. If relevant, you will need them for banks and credit card companies, loans, the IRS, and insurance; some of them may be willing to accept photocopies, or notarized copies.

FUNERAL AND LIFE INSURANCE

Burial or funeral insurance can only be used to take care of your loved one’s final expenses, whereas life insurance will provide you with a lump sum to spend however you want. Locate the policy and tell the company of the death. Find out what kind of documents they need to issue a check.

An insurance company has the right to do their own investigation into the case, which can delay payment. The policy may require having an accidental death provision included in order to receive compensation. You may not get burial compensation from Crime Victims Reparations if you already have this coverage.

BENEFICIARIES

If the deceased was named as a beneficiary on any of your policies or accounts, contact the various institutions to change this information.

FINANCIAL INSTITUTIONS

Contact each financial institution where the deceased had an account. The bank will typically ask for an original death certificate for their records. They will then run a check to see what types of accounts the deceased had. They will be able to tell you what needs to be done; each institution will have its own procedures. Some carry insurance clauses that cancel debt balances upon death.

CREDIT CARD COMPANIES

Credit card companies also need to be notified in the event of a death. They may want a copy of the death certificate. If you have a joint card with the deceased, you will have to close the joint account and open a new one. Ask each company for help finding out if there are outstanding debts or obligations with the card(s).

LOANS

After death, some institutions will forgive the debts – but not all. You may be required to send to the various lenders an original death certificate as well as a copy showing you are the executor of the estate.

SAFE DEPOSIT BOX

If you are the executor of the estate, and can provide proper identification and a death certificate, you can enter the box to obtain any documents and possessions contained inside.

MONITORING THE MAIL

Sometimes statements are sent every 4 months, or once a year. These will alert you to accounts you did not know about. If applicable, get mail officially forwarded to your residence. Go to your local Post Office to get the form.

REAL ESTATE

Find the deeds to all properties and have the deceased’s name removed from the documents. This has to be done through a succession or with an affidavit.

HOMEOWNERS INSURANCE

If the property will be vacant, consider getting vandalism coverage, and take steps to protect the property as best you can. Ask the police for advice.

AUTOMOBILE

You need to find the title and bring it to the DMV with a death certificate. If you can’t find it, you can obtain an Application for Duplicate Title from the DMV. If there are still car payments due, you will need to pay off the loan. You can then transfer the title and registration into your name.

AUTO INSURANCE

Let the insurance company know of the death, and if applicable, ask about continuing the insurance in your name.

IRS

Be sure to notify the IRS, if age relevant. They will need an original copy of a death certificate. The spouse or family member has to file the decedent’s final state and federal income tax returns. This serves as notice of death to the IRS.

SOCIAL SECURITY

The Social Security administration (SSA) should be notified. Most funeral directors will do this for you as part of their service. Call (800) 722-1213 to be sure the change has been processed. You will need the deceased’s full legal name and social security number. The SSA will sometimes provide a onetime benefit of a couple of hundred dollars to the surviving spouse or dependent children.

MEDICARE

You should not need to notify Medicare.

CIVIL LAWSUIT

A civil case is a legal proceeding between 2 parties, where the plaintiff (person harmed) seeks to prove that the defendant (accused party) caused loss to the plaintiff, and sues the defendant for damages. You must see a private attorney if you want to pursue a civil case. (A criminal case is a legal proceeding brought by the State against the defendant.)

If you have experienced significant emotional or financial loss as a result of the crime, you may want to discuss filing a civil case against the defendant with a private attorney. A civil case may result in payments from the defendant to the plaintiff, but there can be no punishment (jail time) of a defendant in a civil case.

You are allowed one year from the date of the crime to file a civil lawsuit against.

You can file a civil case even if you did not win the criminal trial. In civil cases, there are 6-12 jurors, and all must agree on the verdict. A civil jury has to find "the preponderance of evidence" against the defendant, which means that it is more likely than not that the defendant caused the loss; this is a lower standard than that found in a criminal case (which demands proving the defendant committed the crime “beyond reasonable doubt”). Thus, the civil case may be easier to prove than the criminal case.

One of the most infamous examples of this is O.J. Simpson’s case, where he was acquitted in the criminal case, but found liable for damages in the civil case.

Note however, that you must pay all court costs and the fees of your private attorney if you want to file a civil suit. Some lawyers will file the case on “contingency” so that you do not pay unless they win money from the defendant, but you must be clear what fees and charges the attorney will get at the end of the case.

If a defendant does not have any assets or sources of income, you may not be able to collect, even if you win the civil case. Obviously if the defendant doesn’t have any assets there is no point to doing this. In the event that the defendant had insurance, most policies will not cover intentional tort (a civil wrong), although they may cover cases involving negligence. You can discuss with a lawyer whether it is worth going through another trial if there is nothing substantial to gain.